Rettix – one click withdrawal and return for PrestaShop

From June 19, 2026, new EU regulations come into force requiring that every online store customer must be able to withdraw from a contract without the need to print and fill out any forms.What does this look like in the case of PrestaShop?PrestaShop includes a product return system where you can configure statuses and manage returns, but it has several limitations:it is available only to customers with a registered accountit requires providing a reason for the returnevery paid and shipped order is eligible for returnthere is no built-in way to exclude virtual products from returnsthere is no built-in way to exclude customized products from returnsMailAlerts module sends notifications only to the shop administrator, not to the customerHowever, the new regulations require that any customer must be able to withdraw from a contract in an easy way, without having to provide a reason. Additionally, the condition PrestaShop uses to allow returns may not be suitable for every store.That’s why, instead of reinventing everything from scratch, we developed a simple module that allows you to bypass PrestaShop limitations.It enables adding an extra “Withdraw” button on the order history page or order details page.